Clients rely on the expertise of our Outsourcing lawyers for not only their legal knowledge, but also their strong background in technologies and extensive experience from both supplier and customer perspectives. Supported by lawyers in specialty areas such as privacy, data protection, intellectual property, employment, pensions and taxation, we offer an interdisciplinary approach to effectively advance our clients' business interests.
Our clients are leading companies from a wide array of industries, such as telecommunications, banking, financial services, insurance, information technology, health care, food and beverage, retail, and manufacturing. They seek our assistance with a wide variety of technology and business-process outsourcing transactions, including the outsourcing of information technology infrastructure and managed services, application development and maintenance, telecommunications services, financial services, transactional processing, and clinical management services.
We have assisted clients with all phases of outsourcing transactions — from the request-for-proposal process to structuring the alliance and negotiating the contract through implementation and, when necessary, restructuring and renegotiation. Having represented both customers and suppliers, we are skilled at structuring solutions that satisfy the objectives of both parties and address risk management, regulatory compliance and performance goals.
To assure efficient and cost-effective representation, we have developed strategies and helpful tools, such as checklists, template agreements and project management forms. These forms not only help save time and money, but also keep negotiations focused and positive.
- Counsel to an American electronic commerce and cloud computing company in relation to the launch of various new products and services in Canada, including cloud services, online store, mobile applications, online browser, printing on demand, promotional programs and membership program.
- Counsel to a major Canadian food processing company during and following its sale of a subsidiary on an infrastructure outsourcing project and the Canadian portion of a worldwide outsourcing agreement.
- Counsel to a federal Crown corporation on the outsourcing of its data centre, middleware, desktop and application development services.
- Counsel to a provincial Crown corporation on its competitive dual-track procurement of IT and related services.
- Counsel to a province in the outsourcing and rollout of an education management information system.
- Counsel to a global retailer with various IT and business process outsourcing agreements.
- Counsel to a major financial institution and its affiliates on a number of technology licensing, services matters and outsourcings.