Primary responsibilities of the Collections Administrator include, but are not limited to:
- Contacting clients regarding past-due payment of accounts in accordance with Firm guidelines and procedures
- Monitoring and maintaining the aged AR portfolio while achieving target departmental goals and KPIs
- Maintaining accurate and up-to-date client files on the Accounts Receivable Collections Systems (ARCS)
- Working closely with other collections administrators, legal assistants, lawyers and clients to investigate payments with insufficient details to be posted
- Preparing reports on unapplied payments and large payments received
- Completing client information forms as required
- Processing client-fee credits
- Providing exemplary customer service