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IT Service Representative – Montréal Office (Permanent position)

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IT Service Representative – Montréal Office (Permanent position)

Blake, Cassels & Graydon LLP (Blakes), one of Canada’s largest and most successful law firms, has a position available for an experienced professional to join the Information Technology department (“IT”) as an IT Service Representative in the Montreal office.
Job Description:
The IT Service Representative’s primary responsibilities are to provide first level technical support, screening, diagnosing, and resolving technical issues submitted to the Help Desk via telephone, voice message and email from employees within the Firm.
Major duties and responsibilities include, but are not limited to:

  •  Responding to technical issues submitted to the Help Desk and acting as a first point of contact for employees within the Firm requiring assistance

  • Documenting all incidents and steps taken through to resolution

  • Troubleshooting and identifying problems related to documents, application software, personal computers, network printers and basic network connectivity in both office and home environments

  • Troubleshooting and identifying issues with mobile devices such as Apple iPhone and Samsung Galaxy, as well as tablets such as the Apple iPad; assisting with initial configuration of new mobile devices

  • Proven ability to adapt to changes in technology and implementation of new workflow processes and procedures

  • Troubleshooting and identifying problems related to Cisco VoIP hardware and user configuration interface


  • College diploma or bachelor’s degree in information technology, business administration, computer science, comparable work experience and/or a combination of technical certifications

  • Bilingual in French would be considered an asset

  • Minimum one to three years of experience providing support from a call centre/help desk environment

  • Professional services or law firm experience would be considered an asset


  • Advanced knowledge of Office 365 suite of applications (Word, PowerPoint, Outlook, Excel, OneNote, OneDrive)

  • Knowledge of Intapp or comparable time-tracking app, Workshare, OpenText DM, CMS, DocX or comparable document tools required

  • Extensive experience with the MS Word 2010 to 365, including advanced skills in document processing, such as automatic paragraph numbering, table of contents and styles

  • Extensive experience using and supporting soft Video conferencing and collaboration platforms such as Microsoft Teams, GoTo Meeting, Zoom, and WebEx

  • Must be a team player with excellent work ethic, ability to multitask, take initiative and possess excellent verbal and written communication skills (French and English).

For any questions regarding this posting, or to submit an application, please contact our Human Resources Department by email at

Please be advised that to submit your application for the position, you must have received the full series of a COVID-19 vaccine approved for use in Canada. As one of the conditions for employment, you will be asked to provide a proof of vaccination.

Blakes wishes to thank all applicants for their interest. However, please note that only those candidates selected for an interview will be contacted.

About Blakes
As one of Canada’s top business law firms, Blake, Cassels & Graydon LLP (Blakes) provides exceptional legal services to leading businesses in Canada and around the world. We focus on building long-term relationships with clients. We do this by providing unparalleled client service and the highest standard of legal advice, always informed by the business context.

Thanks to our clients, Blakes continues to receive awards and top rankings. In 2021, and for the seventh time and sixth consecutive year, Blakes was named the leading law firm brand in the Thomson Reuters Canada Law Firm Brand Index (formerly, Acritas Canadian Law Firm Brand Index). We also received the most top-tier rankings by practice area of any Canadian law firm for the fourth consecutive year in Chambers Canada: The World’s Leading Lawyers for Business. In addition, our lawyers continue to be recognized as leaders in their fields in The Canadian Legal Lexpert Directory, Canada's leading guide to lawyers. Blakes was also named one of Canada’s Best Diversity Employers for 2021 by Mediacorp Canada Inc., an honour we have received 11 times since 2008.

More information on Blakes is available by visiting the Firm's website at or by following us on Twitter @BlakesLaw