CRM Data Analyst (12-Month Contract)
Blake, Cassels & Graydon LLP (Blakes), one of Canada’s largest and most successful law firms, is looking for a CRM Data Analyst to join the Client Relations & Marketing department to work on the data preparation and migration of our CRM system. This position is a 12-month contract with the possibility of moving to full-time permanent. We welcome applicants from Toronto, Montréal, Calgary and Vancouver to apply for this hybrid role. Come join us as we embark on this transformative project.
The Analyst is responsible for conducting data clean-up and remediation of our CRM company and client data. The Analyst will work closely with the Blakes Marketing Technology (MarTech) team, which has overall responsibility for advancing the Firm’s marketing technology stack and contributing to the continuous improvement of marketing operations.
Primary responsibilities of the position include but are not limited to:
CRM Data Quality Management
- Ensure data format consistency, accuracy and integrity of our CRM system so our lawyers and Client Relations & Marketing team can reliably use this information for marketing purposes and business decisions
- Carry out the day-to-day data management activities, including de-duplication, data standardization, cleansing, enrichment and completeness of client/company/contact records
- Ensure compliance with CASL and GDPR, and the Firm’s data compliance (information governance) and security policies
Data Migration to New CRM
- Conduct data correction, enrichment and completeness activities on the new CRM as per the data migration audit standards
- Work closely with business stakeholders and technology experts to understand data requirements and ensure data accuracy
Qualifications
Education/Experience:
- Bachelor’s degree in a relevant field is preferred (e.g., computer science, information systems, data management)
- Minimum of two to three years of demonstrated experience in data validation, quality and cleansing
- Experience with CRM/ERM/DQM systems
- Experience with Microsoft Word, Excel, Outlook and SharePoint
- Experience with SQL databases is preferred
Skills/Abilities:
- Detail-oriented mindset with a commitment to delivering high-quality work
- Excellent problem-solving skills, collaboration and ability to communicate complex data findings to business and technical audiences
- Ability to plan and organize effectively
- Strong verbal and written language and interpersonal skills
- Client-service oriented, with excellent active listening skills
How to Apply:
To apply for this position, please submit your application and include your cover letter and résumé directly to our application portal.
Blakes wishes to thank all applicants for their interest. However, only those candidates selected for an interview will be contacted.
Who We Are
At Blakes, we care about our people. We are committed to providing exceptional experiences for not only our clients but also our employees. As a winner of Canada’s Best Diversity Employers and Greater Toronto’s Top Employers awards, we understand the importance of fostering an inclusive workplace environment that brings out the best in each person. Our success as a firm starts with hiring and retaining top talent and then helping them succeed/thrive.
Blakes welcomes applications from all qualified applicants. The Firm is committed to maintaining an inclusive work environment composed of people with diverse perspectives, backgrounds, identities and cultures.
The Firm provides accommodation for applicants with disabilities and in respect of other protected grounds during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.